Tawk.to

about TAWK.TO

Talk.to is a free and easy way to communicate with your customers. They first launched in October of 2013, tawk.to would most certainly have been considered a late entrant.

The incumbents that came before them paved the way – though that didn’t scare them, as what was available in the market, simply didn’t fit their use-case, and more importantly, truly didn’t solve the problem(s) that businesses were actually facing.

They started this journey as unsatisfied live chat software customers subscribed to vendors that wouldn’t listen to their feedback.

How does talk.to work?

Monitor customer activity in real time

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.

Meet customers where they are

Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.

Collaborate and assign conversations

Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.

Easily share your knowledge

Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.

Have intelligent conversations

Being able to respond to a conversation within the context of a customer journey, armed with shortcuts and Knowledge Base articles, makes it easy to deliver epic customer experiences.

Collaborate and assign conversations

About Skytomato

Skytomato is the obvious choice for new startups and established SMEs seeking website design and digital solutions. Work with us for a blend of technical and marketing expertise, a human-centric approach and efficient web management to avoid the headaches of running a website.

Skytomato has built over a thousand websites, manages the digital presence of hundreds of clients, and supports agencies with web technology and administration. As The Web Management Company for Non-Tech People, we help startups and SMEs with website design, digital solutions, and hassle-free web management. Skytomato is also a MYNIC Domain Registrar and Malaysia Digital (MD Status) company recognized by MDEC.

COMPANY PROFILE

Get to know about our company philosophy, vision, mission and its people.

OUR STORY

We constantly ask what it takes from within to be able to create value for others.

OUR CULTURE

Growing life is our mission. Skytomato wants to inspire people to grow by giving value.

OUR WORK

We believe SMEs deserve digital experience that they can discover value, support & quality.

READ BLOG

Follow and learn from our blog to get technical savvy and creative in building business online.

DOWNLOAD EBOOK

Get Skytomato 3Ms in Building Business Online. The “All You Need To Know” Ebook.

Customers We Had Work With

We have the privilege to work SMEs from various industry on their web hosting, website maintenance, website design and digital marketing. We would love to work with yours too!