Refund Policy
Last Revised: 1/01/2023
It’s been our mission to help customers to grow their business online. We’ve invested considerable time and effort in order to provide you with the best products and services. However, if in any case our products/services do not fulfill your requirements, you can cancel within 100 days (for shared hosting) and still get a full refund!
Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Skytomato Sdn Bhd, in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with Skytomato’s customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Domain Names (3 Days Money-Back Guarantee)
- TLD Domain
- MY Domain
Note : For domains, refund is in the form of credits only.
Web Hosting (100 Days Money-Back Guarantee)
With Skytomato 100-DAY Risk-FREE Money-Back Guarantee on All Hosting plans (for Annual Plans and Above), you can cancel your hosting and get 100% refund within 100 days from your payment date, absolutely no questions asked. Just let us know and we’ll send you a refund.
Web Hosting Plans (Annual Plan and Above) that are entitled to Skytomato 100-day Full Money-Back Guarantee are:
- Business Web Hosting
- Enterprise Web Hosting
*Note: Customers are entitled to 100 Days Money Back Guarantee refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above. For hosting, refund will be in cash/credits.
If a Hosting Service has already been performed and it is more than 100 Days, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Standard Refund Terms:
Annual Plans+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
Email Hosting (100 Days Money-Back Guarantee)
Email Hosting Plans (Annual Plan and Above) that are entitled to Skytomato 100-day Full Money-Back Guarantee are:
- Business Email Hosting
- Enterprise Email Hosting
*Note: Customers are entitled to 100 Days Money Back Guarantee refund on email hosting as long as he or she has made payment for a hosting plan for 1 year or above. For hosting, refund will be in cash/credits.
If a Emaill Hosting Service has already been performed and it is more than 100 Days, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Standard Refund Terms:
Annual Plans+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
Emergency Malware Removal (3 Days Money-Back Guarantee)
Emergency Malware Removal Money-Back Guarantee is valid for 3 days only (from the date of payment). Skytomato will refund the full amount if we cannot detect any vulnerabilities or malware. Refund requests made after the 3-day period is strictly not allowed.
If a Malware Removal Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Other Products & Services
There are strictly no refund on these products and services :
- SSL Certificates
- SEO
- Google Ads
- Facebook Ads
- Email Marketing
- Digital Marketing
- Website Design
- Ecommerce Website
- Website Maintenance
- Website Optimization
- Website Security
- Smartermail
Frequently Asked Questions
For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.
We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card
OR you can choose to refund with credits into your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us.
Please note that you will receive the refund in 14 days (credit card) OR 30 days (bank transfer).
Please send an email to our Support Team at support@skytomato.com.my and we will assist to process the refund.
You may request for 100 Days Money Back Guarantee refund on hosting as long as you have made payment for your hosting plan for 1 year or above.
