Compare Website Maintenance Plans

Website Maintenance Package

WEBSITE ADMIN

(COPPER PLAN)

 

CONTENT UPDATER

(BRONZE PLAN)

 

SECURITY ENGINEER

(GOLD PLAN)

 

WEBSITE DESIGNER

(DIAMOND PLAN)

 

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* Prices shown are subjected to the 6% SST.

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Web Management Modules
    Website Admin

    Manage Domain Name

    Manage Logins

    Email Management

    Website Backup

    Update Simple Text

    Content Updater

    Everything in
    Website Admin

    Content Updating

    Content Structuring

    Page Creation

    Image Touch-Up

    Traffic Report

    Technical Engineer

    Everything in
    Content Updater

    Install Plugins

    Software Version Updates

    Troubleshoot Issues

    Speed Optimization

    Manage Google Analytics

    Manage Google Search Console

    Manage Google Business Profile

    Security Engineer

    Everything in
    Technical Engineer

    Malware Removal

    Security Scanner

    Website Firewall (WAF)

    Website Designer

    Everything in
    Security Engineer

    Website Layout Enhancements

    Landing Page Enhancements

    Graphic Designing & Editing

Content Update Hours 15
hours/year
25
hours/year
50
hours/year
100
hours/year
200
hours/year
Website Size 1 Website
< 20 Pages
1 Website
< 20 Pages
< 100 Products
1 Website
< 50 Pages
< 1000 Products
1 Website
< 50 Pages
< 1000 Products
1 Website
< 50 Pages
< 1000 Products
Online Ticketing Support
Telephone Support
Priority Support
WhatsApp Group Support
Terms And Conditions
  1. All plans are renewed annually automatically.
  2. 1 ticket = 30 credits/30 minutes.
  3. 1 ticket timeframe = minimum 30 minutes block of work.
  4. Un-used credit/minutes cannot be carried forward and will be reset yearly.
  5. Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
  6. Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
  7. In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
  8. Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
  9. Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
  10. Only request of work in the form of support tickets will be entertained.
  11. Customer will need to authorise any third party vendor to submit ticket on their behalf.
  12. Web Management Packages are delivered online without face to face meeting with customer.
  13. Web Management Packages are only valid for default WordPress with default installation and minimal modification.
  14. Updates or any customization stated above do not include any custom programming enhancements or development.
  15. Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
  16. Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
  17. For monthly or more frequently updates of software and plugins requirements, please contact sales.
  18. Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
  19. Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
  20. For enquiries, please contact us.
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