Compare Website Maintenance Plans
Website Maintenance Package |
WEBSITE ADMIN(COPPER PLAN)
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CONTENT UPDATER(BRONZE PLAN)
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TECHNICAL ENGINEER(SILVER PLAN)
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SECURITY ENGINEER(GOLD PLAN)
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WEBSITE DESIGNER(DIAMOND PLAN)
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Order This Plan * Prices shown are subjected to the 6% SST. |
Ask Order | Ask Order | Ask Order | Ask Order | Ask Order |
| Web Management Modules |
Manage Domain Name Manage Logins Email Management Website Backup Update Simple Text |
Everything in Website Admin Content Updating Content Structuring Page Creation Image Touch-Up Traffic Report |
Everything in Content Updater Install Plugins Software Version Updates Troubleshoot Issues Speed Optimization Manage Google Analytics Manage Google Search Console Manage Google Business Profile |
Everything in Technical Engineer Malware Removal Security Scanner Website Firewall (WAF) |
Everything in Security Engineer Website Layout Enhancements Landing Page Enhancements Graphic Designing & Editing |
| Content Update Hours | 15 hours/year |
25 hours/year |
50 hours/year |
100 hours/year |
200 hours/year |
| Website Size | 1 Website < 20 Pages |
1 Website < 20 Pages < 100 Products |
1 Website < 50 Pages < 1000 Products |
1 Website < 50 Pages < 1000 Products |
1 Website < 50 Pages < 1000 Products |
| Online Ticketing Support | |||||
| Telephone Support | |||||
| Priority Support | |||||
| WhatsApp Group Support |
Terms And Conditions
- All plans are renewed annually automatically.
- 1 ticket = 30 credits/30 minutes.
- 1 ticket timeframe = minimum 30 minutes block of work.
- Un-used credit/minutes cannot be carried forward and will be reset yearly.
- Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
- Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
- In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
- Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
- Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
- Only request of work in the form of support tickets will be entertained.
- Customer will need to authorise any third party vendor to submit ticket on their behalf.
- Web Management Packages are delivered online without face to face meeting with customer.
- Web Management Packages are only valid for default WordPress with default installation and minimal modification.
- Updates or any customization stated above do not include any custom programming enhancements or development.
- Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
- Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
- For monthly or more frequently updates of software and plugins requirements, please contact sales.
- Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
- Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
- For enquiries, please contact us.