Compare Website Maintenance Plans

Website Maintenance Package

Choose Your Plan

BRONZE

 

RM 100.00

monthly

(billed annually)

 

Basic support
to update
text on profile,
products or
contact pages.

 

SILVER

 

RM 250.00

monthly

(billed annually)

 

Ideal for
businesses that
require occasional
updates and need
webmaster help.

 

PLATINUM

 

RM 1,250.00

monthly

(billed annually)

 

Designed for
enterprise where
content changes
frequently and
performance matters.

 

Order This Plan

* Prices shown are subjected to the 6% SST.

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Web Management
Features
  • Essential Care
  • Ecommerce Care
  • Essential Care
  • Ecommerce Care
  • Premium Care
  • Essential Care
  • Ecommerce Care
  • Premium Care
  • Software Care
  • Essential Care
  • Ecommerce Care
  • Premium Care
  • Software Care
  • Expert Care
Website Size1 Website
< 50 Pages
< 1000 Products
1 Website
< 100 Pages
< 1000 Products
1 Website
< 100 Pages
< 1000 Products
1 Website
< 100 Pages
< 1000 Products
Supported PlatformWordPress & WooCommerce CMSWordPress & WooCommerce CMSWordPress & WooCommerce CMSWordPress & WooCommerce CMS
Essential Care
Website Content Updates10
hours/year
25
hours/year
50
hours/year
125
hours/year
Personal Web Management Team
Domain Name Management
Manage Server Logins
Email Management
Website Technical Support
Google Webmaster
Vendor Access Management
Ecommerce Care
Ecommerce Usage Support
Premium Care
Digital Marketing Support
Website Features Enhancements
Plugins Patch Updates
Software Care
WordPress Core Updates
Ecommerce Engine Updates
Website Security Enhancements
Expert Care
Third Party Server Troubleshooting
Advance Performance Tuning
Vendor Request Management
Website Layout & Theme Modifications
Support Features
Online Ticketing Support
Telephone Support
Priority Support
WhatsApp Group Support
Terms And Conditions
  1. All plans are renewed annually automatically.
  2. 1 ticket = 30 credits/30 minutes.
  3. 1 ticket timeframe = minimum 30 minutes block of work.
  4. Un-used credit/minutes cannot be carried forward and will be reset yearly.
  5. Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
  6. Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
  7. In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
  8. Skytomato will inform customer estimated time taken to carry out work only if it is estimated to take more than 4 hours.
  9. Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
  10. Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
  11. Only request of work in the form of support tickets will be entertained.
  12. Customer will need to authorise any third party vendor to submit ticket on their behalf.
  13. Web Management Packages are delivered online without face to face meeting with customer.
  14. Web Management Packages are only valid for default WordPress with default installation and minimal modification.
  15. Updates or any customization stated above do not include any custom programming enhancements or development.
  16. Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
  17. Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
  18. For monthly or more frequently updates of software and plugins requirements, please contact sales.
  19. Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
  20. Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
  21. For enquiries, please contact us.
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