Website Support Credits top-up for website content and security maintenance.
Need more credits to refine your website? Top-up here (Only applicable to existing Website Maintenance customers).
Get Your Website SupportedChoose Your Bundle |
30credits/minutes RM onetime RM (SST Price) |
120credits/minutes RM onetime RM (SST Price) |
240credits/minutes RM onetime RM (SST Price) |
480credits/minutes RM onetime RM (SST Price) |
960credits/minutes RM onetime RM (SST Price) |
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Buy Credits * Prices shown are subjected to the 6% SST. |
Order | Order | Order | Order | Order |
| Website Support Credits | |||||
| Support Ticket Credits |  30 credits/minutes |
 120 credits/minutes (Save 5%) |
 240 credits/minutes (Save 10%) |
 480 credits/minutes (Save 15%) |
 960 credits/minutes (Save 20%) |
Terms And Conditions
- All plans are renewed annually automatically.
- 1 ticket = 30 credits/30 minutes.
- 1 ticket timeframe = minimum 30 minutes block of work.
- Un-used credit/minutes cannot be carried forward and will be reset yearly.
- Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
- Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
- In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
- Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
- Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
- Only request of work in the form of support tickets will be entertained.
- Customer will need to authorise any third party vendor to submit ticket on their behalf.
- Web Management Packages are delivered online without face to face meeting with customer.
- Web Management Packages are only valid for default WordPress with default installation and minimal modification.
- Updates or any customization stated above do not include any custom programming enhancements or development.
- Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
- Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
- For monthly or more frequently updates of software and plugins requirements, please contact sales.
- Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
- Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
- For enquiries, please contact us.