Website Support Credits top-up for website content and security maintenance.

Need more credits to refine your website? Top-up here (Only applicable to existing Website Maintenance customers).

Get Your Website Supported

Choose Your Bundle

30

credits/minutes

RM

onetime

RM (SST Price)

120

credits/minutes

RM

onetime

RM (SST Price)

240

credits/minutes

RM

onetime

RM (SST Price)

480

credits/minutes

RM

onetime

RM (SST Price)

960

credits/minutes

RM

onetime

RM (SST Price)

Buy Credits

* Prices shown are subjected to the 6% SST.

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Website Support Credits
Support Ticket Credits Website Design Support Credits
30
credits/minutes
 
Website Design Support Credits
120
credits/minutes
(Save 5%)
Website Design Support Credits
240
credits/minutes
(Save 10%)
Website Design Support Credits
480
credits/minutes
(Save 15%)
Website Design Support Credits
960
credits/minutes
(Save 20%)
Terms And Conditions
  1. All plans are renewed annually automatically.
  2. 1 ticket = 30 credits/30 minutes.
  3. 1 ticket timeframe = minimum 30 minutes block of work.
  4. Un-used credit/minutes cannot be carried forward and will be reset yearly.
  5. Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
  6. Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
  7. In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
  8. Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
  9. Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
  10. Only request of work in the form of support tickets will be entertained.
  11. Customer will need to authorise any third party vendor to submit ticket on their behalf.
  12. Web Management Packages are delivered online without face to face meeting with customer.
  13. Web Management Packages are only valid for default WordPress with default installation and minimal modification.
  14. Updates or any customization stated above do not include any custom programming enhancements or development.
  15. Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
  16. Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
  17. For monthly or more frequently updates of software and plugins requirements, please contact sales.
  18. Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
  19. Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
  20. For enquiries, please contact us.

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