Website Design FAQs

Frequently Asked Questions

It takes approximately 3-4 weeks for simpler websites and 6-10 weeks for more complex sites to build a website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

Before we begin working together, we’ll usually have an initially chat on the phone or via Zoom to discuss the project. Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your 1hr digital marketing training session.

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need :

  • Images of you and your team
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Staff Profiles
  • Any Videos you would like adding to the website
  • Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

You’re in luck. We offer a risk-free guarantee. Before we build your new website, we’ll send you some layouts that you can decide on. We’ll design and custom your website based on that layout and we can perform revisions. This is your opportunity to give us feedback and we will work with you until you are satisfied.

If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We have our own premium server to host all our client websites. Each website is managed individually to avoid any security issues.

Alternatively, if you need us to maintain your website but host with other providers, you can subscribe to our web maintenance plans.

Yes, we can arrange a maintenance package to suit your needs. This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.

Yes. We like to offer the ability for our clients to update the website themselves. We’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

When we design your website, we’ll build in all the features you want, including an email sign-up form. As we design all our websites from scratch, we’ll make sure it fits in with your website style and branding.

What you will need is an email marketing platform such as Active Campaign. As you’re collecting customer’s private data it’s best to invest in a secure and reliable third party service, such as these. We can set this up for you, however, these services do charge as well.

It depends on the package you choose. We are happy to write the text for your website if you would like. We have a copywriter in house who will create the content for your website so you don’t have to.

We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website. We’ll learn as much as we need to know to create compelling words that inspire people to get in touch.

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

Of course. You’re buying a website from us and we will help you purchase and register the domain name under your company name.

You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it.

No. All of our client meetings are done over Zoom or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary.

We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.

Typically not. Social media is not a part of the web design process. However, we are always looking for ways to make your life easier. If you’d like us to do this for you, we can arrange a package that suits you.

You should focus on running the business and not tinkling with website building issues. Website design need many skillset like best practices, choice of colors and words, formatting, analytics and digital marketing skills.  On top of that there are platform suitability and security issues to be aware of. Why build your own when you can work with a team of website developers to get your corporate website live and kicking in no time?

A website is your most valuable asset. All other marketing channels like Facebook, Instagram or Google Ads leads back to your website, your brand.

Your customers cannot remember where to find you again if you do not have a website to carry your company or brand name.

An online shop where you sell your products. A corporate website is where you build the company reputation as solid, firm and trustworthy company. It is the most central asset a company can have. It redirects your visitors to your online store, Facebook page or other other channel.

No. If you have more customers than you can handle and don’t want anymore then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website.

It depends which package you choose. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot.

Our website plan includes basic on-page SEO. This means we’ll perform keyword research and optimise it for search engines.

You can have an unlimited amount of pages on your website. We will usually design you first few pages of layouts i.e. A homepage, a blog page an inner page e.g. your about page according to the package you have selected. You can then use whichever layout you want for each new page you want to add.

Yes. We will purchase the images for your website. We use stock image websites such as iStockphoto and 123rf to buy professional images so that you don’t have to pay a photographer.

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

Hosting usually costs less than RM400 per year. It can cost a lot more depending on your requirements. Hosting prices usually increase the more website visitors you have.

No. Websites like Lazada, Alibaba, Facebook, Amazon and Twitter are not like standard websites. They require hundreds or thousands of hours of work just to get the website launched. Not to mention that you’ll need a team of developers on hand 24 hours a day to keep the website running smoothly.

We design your website from scratch using a number of tools. We use photoshop for the first stage of the design and then move it onto the website using a platform known as WordPress.

For a full breakdown of our entire web design process, click here.

No. We only use WordPress to build websites. We have used other platforms in the past but not anymore. WordPress is a platform that’s easily accessible for our clients to update themselves, it’s search engine friendly and it’s easy to integrate with third party companies.

Yes. We know how important the digital world and your website is to your business. We are contactable through our support and ticket system at https://www.skytomato.my/support We also offer comprehensive website maintenance plans for Malaysia’s SME websites at https://www.skytomato.my/website-maintenance

The time it takes to revamp a website is usually the same as designing a new one. It takes approximately 3-4 weeks for simpler websites and 6-10 weeks for more complex sites to build a website from start to finish. You may also take this opportunity to revisit your content and update old photos. Generally speaking, the website revamp will only take a long time if we are still waiting for text and images from yourself.

We will deliver the 1st draft in 5 days after getting all the necessary information

You can choose a suitable layout from here https://www.skytomato.my/website-design-templates/

The website belongs to you after we finish the job.

We will give you the login and you can update the website by yourself using WordPress

If you choose to maintain yourself you can just subscribed to our hosting plans

Yes, you can change hosting server and just renew the domain with us.

We have multiple Website Maintenance plans. Details can be found here https://www.skytomato.my/website-maintenance/

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