Refund Policy

It’s been our mission to help customers to grow their business online. We’ve invested considerable time and effort in order to provide you with the best products and services. However, if in any case our products/services do not fulfill your requirements, you can cancel within 100 days (for shared hosting) and still get a full refund!

We at Skytomato strive to improve ourselves to serve you better. We greatly appreciate your valuable feedback — positive or negative — send it to us anytime at support@skytomato.com.my. Thank you once again for spending your precious time to try our products and services.

Domain Names (3 Days Money-Back Guarantee)

The Domain Name Money-Back Guarantee is valid for 3 days only (from the date of payment). Skytomato will refund (in the form of credits) to your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us. Refund requests made after the 3-day period is strictly not allowed.

Note : For domains, refund is in the form of credits only.

Web Hosting (100 Days Money-Back Guarantee)

With Skytomato 100-DAY Risk-FREE Money-Back Guarantee on All Hosting plans (for Annual Plans and Above), you can cancel your hosting and get 100% refund within 100 days from your payment date, absolutely no questions asked. Just let us know and we’ll send you a refund.

Web Hosting Plans (Annual Plan and Above) that are entitled to Skytomato 100-day Full Money-Back Guarantee are:

*Note: Customers are entitled to a refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above. For hosting, refund will be in cash/credits.

Email Hosting (100 Days Money-Back Guarantee)

Email Hosting Plans (Annual Plan and Above) that are entitled to Skytomato 100-day Full Money-Back Guarantee are:

*Note: Customers are entitled to a refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above. For hosting, refund will be in cash/credits.

Emergency Malware Removal (3 Days Money-Back Guarantee)

Emergency Malware Removal Money-Back Guarantee is valid for 3 days only (from the date of payment). Skytomato will refund the full amount if we cannot detect nor fix the reported issue. Refund requests made after the 3-day period is strictly not allowed.

Other Products & Services

There are strictly no refund on these products and services :

Frequently Asked Questions

Is refund in the form of credits or cash?

For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.

What refund payment method is available for Hosting?

We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card

OR you can choose to refund with credits into your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us.

How many days will I receive the refund for Hosting?

Please note that you will receive the refund in 14 days (credit card) OR 30 days (bank transfer).

What do I have to do to get a refund for Domain or Hosting?

Please send an email to our Support Team at support@skytomato.com.my and we will assist to process the refund.

Which billing cycle of hosting plan is entitled to a refund?

You may request for a refund on hosting as long as you have made payment for your hosting plan for 1 year or above.