Compare Website Maintenance Plans
Website Maintenance PackageChoose Your Plan |
BRONZE
RM 100.00 monthly (billed annually)
Basic support
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SILVER
RM 240.00 monthly (billed annually)
Ideal for
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GOLD
RM 720.00 monthly (billed annually)
Perfect for
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PLATINUM
RM 1,440.00 monthly (billed annually)
Designed for
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Order This Plan * Prices shown are subjected to the 6% SST. |
Ask | Ask | Ask | Ask |
| Web Management | ||||
| Features |
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| Website Size | 1 Website < 50 Pages |
1 Website < 100 Pages < 1000 Products |
1 Website < 100 Pages < 1000 Products |
1 Website < 100 Pages < 1000 Products |
| Supported Platform |  |
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| Essential Care | ||||
| Content Update | 5 hours/year |
12 hours/year |
36 hours/year |
72 hours/year |
| Personal Web Management Team | ||||
| Domain Name Management | ||||
| Manage Server Logins | ||||
| Email Management | ||||
| Website Care | ||||
| Website Technical Support | ||||
| Google Analytics | ||||
| Google Webmaster | ||||
| Vendor Access Management | ||||
| Premium Care | ||||
| Digital Marketing Support | ||||
| Ecommerce Software Support | ||||
| Website Features Enhancements | ||||
| Performance Troubleshooting | ||||
| Software Care | ||||
| WordPress Core Updates | ||||
| Plugins Patch Updates | ||||
| Website Security Enhancements | ||||
| Expert Care | ||||
| Advance Performance Tuning | ||||
| Vendor Request Management | ||||
| Website Layout & Theme Modifications | ||||
| Third Party Server Troubleshooting | ||||
| Support Features | ||||
| Online Ticketing Support | ||||
| Telephone Support | ||||
| Priority Support | ||||
| WhatsApp Group Support | ||||
Terms And Conditions
- All plans are renewed annually automatically.
- 1 ticket = 30 credits/30 minutes.
- 1 ticket timeframe = minimum 30 minutes block of work.
- Un-used credit/minutes cannot be carried forward and will be reset yearly.
- Top-up credits only valid on top of primary maintenance plans and will be reset yearly if not utilized.
- Websites must be hosted with Skytomato to enjoy our Website Maintenance plans.
- In the event it is not possible to switch hosting due to location/platform requirement, Skytomato we will decide/accept maintenance on case to case basis.
- Skytomato will inform customer estimated time taken to carry out work only if it is estimated to take more than 4 hours.
- Due to time consuming nature of work which involved multiple skillsets, third-parties involvement and approvals, Skytomato cannot guarantee specific resolution time frame.
- Web Management time usage report is only available for wmGOLD and wmPLATINUM plans and provided upon request.
- Only request of work in the form of support tickets will be entertained.
- Customer will need to authorise any third party vendor to submit ticket on their behalf.
- Web Management Packages are delivered online without face to face meeting with customer.
- Web Management Packages are only valid for default WordPress with default installation and minimal modification.
- Updates or any customization stated above do not include any custom programming enhancements or development.
- Web Management Packages do not include any installation of major and advance plugins that changes the website nature into ecommerce or portal websites.
- Any software and plugins version updates are carried only upon request and not more than twice a year unless major issue is causing website security or breakdown.
- For monthly or more frequently updates of software and plugins requirements, please contact sales.
- Skytomato reserves the right to not accept website for Web Management Plans deemed complex or heavily modified or of portal nature.
- Skytomato reserves the right to amend the terms and conditions of this offer without any prior notice.
- For enquiries, please contact us.